How to Contact In-Game Support
How can I contact a Game Master?
In Game Help
Game Masters can be reached through the in game tools 24 hours a day, 7 days a week. You can now use in game tools as follows:
- Press the Help Request button.
- Select one of the following:
-Talk to a GM
-Report Issue
-Character Stuck
- Review the text and click on the "Open a Ticket" button (or "Auto-Unstuck" if you chose Character Stuck)
- Enter a description of the issue.
- Press the "Submit" button.
NOTE: You do not need to remain online for us to assist you. If you log out after submitting a ticket, an email addressing your request will be sent to your registered email address.
Email Help
Game Masters can be reached by E-mail 24 hours a day, 7 days a week.
- General questions, harassment, etc?
- Please log into the game and press the "Help Request" button to page a GM. If you are unable to log in then email WoWGM@Blizzard.com.
- Have a concern about a GM?
- Please let us know by emailing WoWGMFeedback-US@Blizzard.com. Keep in mind that this address is for feedback only. Should you need in-game assistance, please petition a GM or contact us via the WoWGM@Blizzard.com email.
- Issues concerning a name change?
If you would like to report a name that you feel violates our naming policy please submit an in game ticket or email WoWGM@Blizzard.com.
- Having a problem with your account?
If you are experiencing problems due to an account ban, suspension, or compromised accounts please contact WoWAccountAdmin@Blizzard.com. For any other account related issues please contact our Billing & Account Services department at Billing@Blizzard.com.
- Having technical issues?
- Please keep in mind that GMs are not able to provide in depth technical answers. For these issues email WoWTech@Blizzard.com.
How do I know someone is a Game Master?
At some point during your travels in Azeroth, you may interact with a Game Master (GM) for one reason or another. Whether this interaction is in response to a petition for assistance you submitted or in regards to an issue he/she has approached you for, it is important to be sure you are speaking to a real GM. There are four methods by which a GM may contact you:
In-Game Chat
Most often, GMs will contact you in-game via whispers. You will be prompted in-game with a "GM Chat Request"
You can tell whether or not the person contacting you really is a GM by the Blizz graphic preceding their name, exactly as shown below.
The GM Chat Window can be moved around and closed by the player if they choose to do so. The window can be opened again in the Petition Entry/IGKB window by clicking on the "Open GM Chat Log" button in the upper left hand corner and it will open it in the same position it was last closed from.
"In Person"
On occasion, a GM will need to make him or herself visible when contacting you. Visible GMs can be identified by the GM tag that is located above their avatar, before their name, as shown below.
Email
You can identify an email from a GM because it will be in the [GM Name].WoWGM@Blizzard.com (i.e. Blizzardhelp.WoWGM@Blizzard.com) format. Though this holds true for most emails from GMs, occasionally we will send emails from other email addresses, such as WoWAccountAdmin@Blizzard.com. However, all email communication from our GM staff will have the @Blizzard.com suffix.
Please remember that a Game Master will NEVER ask you for your password.
In-Game Mail
In some situations, you may receive an email from a GM in your in game mailbox. Emails sent to your in game mailbox will be from "Customer Support", have a Blizzard icon, and the letter itself will have a Blizzard watermark.
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