Pet Store FAQ
Why did you introduce this service?
The Pet Store provides a new way for players to obtain unique companion pets and mounts outside of the game, which is something that has been requested by many players who enjoy World of Warcraft's mounts and non-combat companions.
Will more companions or mounts be available for purchase in the future?
We plan to add more pets to the Pet Store in the near future. Keep an eye on the official World of Warcraft website and the online Blizzard Store for details.
Where can I go to purchase these pets or the mount?
You can purchase these in-game companions by visiting this link or heading to the online Blizzard Store, where you'll find the Pet Store pets under the Collectibles tab.
Will I be able to acquire these Pet Store pets by questing, through holidays, on in-game vendors, or by any other in-game methods?
No. Any pet or mount purchasable through the Pet Store will not be obtainable through quests or other in-game means -- they're only available through the online Blizzard Store.
How do I redeem a Pet Store pet or mount once it's been purchased from the Blizzard Store?
After you purchase the pet or mount, you'll receive a code that can then be redeemed on any individual World of Warcraft account via Battle.net Account Management. Simply selct "Item Code Redemption" or visit this link. You don't need to redeem the code on the same Battle.net account that made the initial purchase – feel free to send the code to a friend as a gift.
Please note the that codes are specific to each region so they must be used in the region where purchased.
Will these pets or the mount count toward pet- or mount-related achievements?
These Pet Store pets and the mount will count toward the total number of pets or mounts a character has for achievements like Plethora of Pets, Lil' Game Hunter, or Leading the Cavalry.
Will these pets help me in combat?
No, these pets are strictly cosmetic. They have some fun animations and sound effects, but they will not help you in PvP or PvE.
What characters will receive the Pet Store pet or mount that I purchase?
Once you redeem your code on an individual World of Warcraft account, every character on the account will receive the pet or mount in their in-game mailbox (including any characters you create in the future). If you wish to purchase the pet or mount for multiple different World of Warcraft accounts merged with the same Battle.net account, you will need to buy a separate pet or mount for each World of Warcraft account individually.
**Please Note** If a character transfers off of the account where the pet or mount is bound the pet or mount will be lost.**
How long will these Pet Store pets and mounts be available?
We do not currently have any plans to remove these pets or the mount from the Pet Store. The Blizzard Store purchasing page will provide information on any changes to availability.
In what regions are these pets and mounts available?
The Pet Store pets and the mount are available only to players on realms located in North America, Europe, and Korea. A Battle.net account is required in order to redeem the pet or mount.
How does the Celestial Steed mount work?
Much like the Headless Horseman's mount from the Hallow's End event, the Celestial Steed will automatically upgrade in speed as the player advances in Riding skill. For example, the Celestial Steed will run at normal ground speed if the character knows Apprentice Riding, and epic ground speed with Journeyman Riding. The mount will be able to fly at normal flight speed with Expert Riding, and at epic flight speed with Artisan Riding. In addition, if the character has a 310%-speed flying mount in his or her collection, the Celestial Steed will also fly at 310% speed.
Plush Pets
How do you claim the in-game pet that comes with a Wind Rider Cub or Gryphon Hatchling plush pet?
These plush pets are special collectibles that also come with a code to claim an in-game version of the respective pet. The code is printed on a card that is shipped with the plush pet and cannot be purchased separately. These codes can be redeemed on any individual World of Warcraft account through Battle.net Account Management. Simply select "Item Code Redemption" or visit this link and enter the code that came with the pet you purchased.
Are there any faction restrictions regarding who can redeem the in-game Wind Rider Cub or Gryphon Hatchling pets?
No, both Alliance and Horde characters can redeem both of these pets.
Do you have plans to add more plush pets to the Pet Store?
We have not announced plans for additional plush pets. If we introduce more pets, we will post an update on www.worldofwarcraft.com.
Does this mean you'll be introducing more services like this in the future? Will you be introducing the ability to buy epic weapons/etc. in the future, for example?
As with the pets, mounts, and other items players can obtain through Loot cards from the World of Warcraft Trading Card Game, Pet Store pets are purely cosmetic and just for fun. Like other paid services we offer, such as Paid Name Changes, Race Changes, and Character Re-Customizations, the Pet Store service is entirely optional and intended to provide players another means to enjoy World of Warcraft in a way that isn't detrimental to the game and that doesn't detract from the gameplay experience for players who choose not to use the service.
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