Forum Login Issues
"Your account is inactive"
If you are receiving the message "Your account is inactive" or "The characters on this account are unavailable, as the account has expired or is prohibited from posting," this means your account's recurring payment has not fully processed for the next billing period. Should your account's payment status be listed as "Pending," posting privileges may be restricted.
To verify your payment's status:
- Login into Account Management (http://www.worldofwarcraft.com/account).
- Click on "Payment History" option on the left side of the page, under "Manage Account."
- If under "Status" (on the right hand side) it says "Pending," payment has not yet been finalized. This usually persists for about 24 to 48 hours.
"The account you are logged in with is not able to post on this forum."
If you are receiving the message "The account you are logged in with is not able to post on this forum," this typically means that your posting session has timed out. Clicking in your browser's "Back" button can normally refresh your session; however, if this does not work, you may need to delete your browser's cookies, cache, and temporary internet files and then close and reopen your browsing window.
"Login Error"
If you are receiving the message "Login Error" when attempting to log into the World of Warcraft Forums (http://forums.worldofwarcraft.com) we recommend taking the following steps to correct the issue:
- Clear your internet browser's cache, cookies, and browsing history.
- Utilize another browser type, or version.
- If your password is more than 15 characters in length or contains symbols (_#$&^%), you will want to choose a new password.
Trial Accounts and Posting Privileges
Should you currently be using a Trial Account, you will be unable to post in most forums, with the exception of our support forums: Customer Service, Technical Support, etc. (Classic Trial Account FAQ: http://us.blizzard.com/support/article.xml?articleId=20590).
Forum Suspensions
If your account is presently suspended or banned from the forums, please direct all related questions to WoWReportedPost@Blizzard.com. For information regarding posting guidelines, please see our Code of Conduct (http://forums.worldofwarcraft.com/forum-coc.html?sid=1).
Additional Issues
If you continue to experience issues logging into the forums after attempting the above steps, please contact our Technical Support department (http://us.blizzard.com/support/article.xml?articleId=21049), as it may be an issue the Game Master department will be unable to assist with.
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