Driver update information
This page is designed to help customers troubleshoot video and/or sound problems associated with old or faulty drivers.
If you are planning on updating DirectX as well as the drivers for your sound and video hardware, we suggest installing the update for DirectX first, then the updates for your sound and video hardware.
Steps to identify your DirectX version:
- Click on the
Start button and select
Run. (For Vista Users, press the Windows Key (the key with the Windows logo on your keyboard) + R (at the same time) and skip to step 3)
- In the
Open: field type in
dxdiag and click the
OK button.
- When the DirectX Diagnostic Tool loads up you will see information about your computer. Near the bottom of the information should be the following field:
DirectX Version: which will list what version you are currently running.
- Check
http://www.microsoft.com/directx/ for the latest version of DirectX and update if necessary*.
*Note: Make sure you have drivers for your sound and video hardware that support the version of DirectX you are going to install. If you are not sure the drivers support the version of DirectX you are going to install consult with the company that built the sound and video hardware for more information. If the hardware came with a computer you bought then contact the computer manufacturer. Check our list of hardware manufactures for contact information
Hardware Vendor List.
Steps to identify your video card and driver version:
- Click on the
Start button and select
Run. (For Vista Users, press the Windows Key (the key with the Windows logo on your keyboard) + R (at the same time) and skip to step 3)
- Type in
dxdiag and click
OK.
- After the
DirectX Diagnostic Tool loads click on the
Display tab.
- Your video card
Name and
Manufacturer will be listed in the
Device section.
- The version of the driver you have installed should be listed under the
Driver box next to the word
Version.
- Visit our
Manufacturer Links page to visit the manufacturer page and obtain updated drivers for your specific video card.
*Note: Please make sure you follow all the instructions on the manufacturer's website concerning the removal of current drivers and installation of updated software. For example,
Nvidia recommends using the Windows Add and Remove programs utility to remove their drivers, while
ATI has a driver removal utility which you can download.
Steps to identify your sound card and driver version:
- Click on the
Start button and select
Run. (For Vista Users, press the Windows Key (the key with the Windows logo on your keyboard) + R (at the same time) and skip to step 3)
- Type in
dxdiag and click
OK.
- After the
DirectX Diagnostic Tool loads, click on the
Sound tab.
- The version of the driver you have installed should be listed under the
Driver box next to the word Version.
- Visit our
Manufacturer Links page to visit the manufacturer page and obtain updated drivers for your specific sound card.
Steps to identify your network card and driver version:
- Click
Start.
- Click
Control Panel. If there is an option in the upper left to 'Switch to classic view', then do so.
- Click
System.
- Click the
Hardware tab, then click the
Device Manager button near the middle.
- Expand the
Network Adapters category. Make note of the network card name and model listed.
- Double click on the network card listed.
- Click the
Driver tab and make note of the driver
Date and
Version.
- Visit the network card manufacturer's website using the above information to find updated network card drivers.
You can find a list of hardware manufacturers available on our
Hardware Vendor List. Your hardware manufacturer should be able to provide you with the latest device driver and troubleshoot any driver installation problems. Blizzard technical support cannot assist directly with driver updates or installation.
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