Blizzard Support

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GAME WORLDS

Diablo II

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Are you receiving a message saying: "Unhandled Exception Error" (when the opening movie starts) (PC)



Some programs constantly run in the foreground of the Windows desktop. When Diablo II tries to run at full screen, it can conflict with these programs and cause an Unhandled Exception. Before starting Diablo II, try closing all applications running in the background.

Steps to close programs running in the background:

Push the 'Ctrl', 'Alt', and 'Delete' keys all at the same time. This will bring up the close program window. End task on all programs except Explorer and Systray.

Note: These programs will restart when you reboot your computer.

Steps to modify your startup files:

- Click start, run, then type "msconfig" and push enter
- Select the "Startup" tab
- Uncheck all the boxes and click OK
- When the "System Settings Change" window appears, click OK to restart the computer
- Note: To start these programs again all you need to do is run "msconfig", recheck the boxes, and reboot your computer.

Solution ID: 20745Article URL:

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