Are you receiving a message saying: "D:/setup.exe is not a valid win32 application"? (PC)
If you receive this error message, shut down any unnecessary programs that are running in the background. To display a list of all currently running programs, hold down CTL-ALT-DEL. This will display the Task Manager.
From there, select a program and click on the End Task button. Repeat this for each task on the list except Explorer--Explorer should remain running. After all tasks other than Explorer have been ended, click on the Cancel button and try to install Diablo II again.
If nothing happens when you try to start Diablo II, or if you are instructed to insert your Play Disc when it's already in your CD-ROM drive, then please try the following steps:
Install the latest Diablo II patch
You can find the latest patch information available for Diablo 2 on our patch page
http://www.blizzard.com/patches/
Use the original disk
If you are using a backup CD, a burned CD, or a CD emulator program, use the original game disk instead.
Administrative rights
Windows 2000/XP users should make sure they have administrative rights on the system they are logged in with. Windows 2000/XP users should make sure ACPI is enabled in the BIOS.
Check for Viruses
Make sure that you are using the most current update for your virus detection software. In some cases it may be possible that your virus detection software cannot detect the virus (see below). If the virus is detected, you will want to clean the infected files, not delete them. Deleting the infected files could cause serious problems with your system. After you have cleaned those files, the programs that were infected must be re-installed in order for them to work properly.
If your virus detection software is not able to detect or clean the infected files, or if you do not have any virus detection software, then please try a virus scanner listed below.
http://security1.norton.com/us/home.asp?j=1&langid=us&venid=sym&plfid=20&pkj=VWVIVFWMFKPXKBQWNQC
http://www.centralcommand.com/
http://www.leprechaun.com.au/
There is also additional info at:
http://www.symantec.com/avcenter/venc/data/cih.html
http://vil.mcafee.com/dispVirus.asp?virus_k=10300&
NOTE: Reformatting your hard drive may not get rid of the virus.
If the game takes a very long time to load, but DOES start, we'll need to gather some information from you:
Requested Information
Blizzard Entertainment Support will require the following information to be able to help collect information to diagnose your problem and provide you with a solution. Please send this information to Blizzard Technical Support
http://www.blizzard.com/support/?id=eSupport000 with "
Long Load Time" as the subject of the email.
Sending and Receiving Blizzard Tech Support E-mail...
Please note: In order to receive a reply to your question or concern, you must have a valid e-mail account that is able to receive e-mail and that has no restrictions on incoming e-mail. Additionally, you should write from the same e-mail address/account that you want your reply sent to. Make sure that you type your own address correctly, and do not alter your e-mail address, as this can prevent our reply from reaching you.
AOL users: Please type in Keyword: mailcontrol and walk through the appropriate steps. Make sure you select Customize as your option, and set email to receive email from everybody. This will set your mail settings so that you can receive a response e-mail from the support department describing an appropriate solution to your concern.
- The Version of your Motherboard and Video Card Bios
This information is displayed at the top of the screen when the computer boots, prior to the RAM memory check. Make sure you have the latest version of your CD ROM bios.
- Computer Model
Who the manufacturer of your system is. (i.e. Gateway, Del, Packard Bell, ect...)
- Contact Information
Your Name
Your Phone Number
If neither program exists on your computer, we will require the following information from you:
1. CD Rom Manufacturer
2. CD Rom Speed
3. Firmware Version
- Right Click on My Computer and select Properties
- Click on the Device Manager tab, and expand the CD ROM branch
- Select your CD ROM device and click the Properties button
- Click on the Setting tab and your Firmware version is listed near the upper right hand side
4. Motherboard Manufacturer
For information on CD ROM performance tips and steps to keep your CD ROM functioning efficantly try the steps below:
Clean the CD ROM Disk
To do this, use a CD-ROM cleaning kit, or gently wipe the silver side of the CD-ROM with a soft, lint-free cotton cloth. Do not use paper cloth which can scratch the plastic and leave streaks. When you clean the CD-ROM, wipe from the center of the disc outward. Do not use a circular motion. If the issue continues to occur, clean the CD-ROM with a damp cloth or a commercial CD cleaning solution. Dry the CD-ROM thoroughly before you insert it into the CD-ROM drive.
Clean the CD ROM Drive
If cleaning the CD-ROM does not resolve the issue, clean the CD-ROM drive using a CD-ROM drive cleaning disc. CD-ROM drive cleaning discs are available in most computer stores.
Disable Auto-Insert notification
NOTE: If you disable Auto-Insert Notification, your programs can no longer start automatically.
To disable Auto-Insert Notification:
- Click Start, point to Settings, and then click Control Panel.
- In Control Panel, double-click System.
- On the Device Manager tab, click the PLUS SIGN (+) next to CDROM to expand the branch.
- Click your CD-ROM drive, and then click Properties.
- On the Settings tab, click to clear the Auto Insert Notification check box.
- Click OK, and then click OK again.
- Close Control Panel, and then restart the computer.
Run Scandisk and Defrag
If you have been having any Windows and/or hard drive problems you may want to run a thorough Scandisk and Defrag. It's good practice to run Scandisk and Defrag regularly to keep your system file management at peak performance.
In order to run Scandisk:
- Click on Start, Programs, Accessories and then System Tools
- Click on the Scandisk icon
- Mark the Standard radio button for a quick scan, or Thorough for a more detailed scan (which takes considerably longer)
- Make sure the Automatically Fix Errors box is marked
- Select the hard disk you wish to scan and click Start
In order to run Defrag:
- Click on Start, Programs, Accessories and then System Tools
- Click on the Defrag icon
- Select the Hard Disk you wish to defragment
- Click OK to start the scan
Enable/Disable DMA
Enable/Disable DMA and Sync Data Transfer.
Windows 95/98/Me
- Right click on the My Computer icon and select Properties
- Select device manager and double-click CD-ROM
- Select your CD-ROM drive and click on Properties
- Click on the Settings tab
- Try checking or unchecking both DMA and Sync data transfer
- Click ok/close until the system properties Windows are all closed
Windows 2000/XP/NT
- Right click on the My Computer icon and select Properties
- Select hardware tab
- Click on device manager and double-click CD-ROM
- Select your CD-ROM drive and click on Properties
- Click on the Settings tab
- Try checking or unchecking both DMA and Sync data transfer
- Click ok/close until the system properties Windows are all closed
Note: Some drives require DMA to be enabled. If your CD-ROM drive has problems after disabling DMA, then recheck the DMA option and reboot your computer.
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