Are you receiving a "Player not Found" message for Diablo II?
We are aware of characters receiving the error message
Player not found when being selected from the character selection screen for a long period of time. A solution that we have found in solving this issue is to create a new character on your account and then trying your
Player not found character.
We are investigating this issue and we hope to have a solution or fix for this as soon as possible. We recommend trying your character once or twice a day. For updated news on this issue, visit the
Support News page. We do not have an estimated time on when this issue will be fixed. We apologize for any inconvenience that this may have caused you.
The following are the most common reasons you may be receiving the "Player not found" error message.
Reason 1:
The Battle.net realms may be experiencing some technical difficulties or may be down for maintenance. Check the
Battle.net Status page for any comments about the realm you are connecting to.
Reason 2:
The server your character is stored on may be rebooting or installing new software. Please wait 30 minutes to 1 hour and then try again.
Reason 3:
The character did not successfully exit the last game it was in and may be inaccessible up to 8 hours. We are investigating characters that are receiving the
Player not found error message for more than 8 hours and we hope to have this fixed as soon as possible.
Reason 4:
Your character may have expired. Diablo II Battle.net Characters are now able to track their own expiration status. For example, the character selection screen will show an expiration period of 10 days for any newly created character. Once you log 2 hours of in-game time on that character, the expiration indicator will disappear. When the character comes close to its expiration, a new message will appear displaying the amount of time before the character will expire. Characters will expire after approximately 90 days of inactivity. Be sure to keep your characters active by playing each of them in a game at least once every 90 days. We are not able to restore expired characters for any reason.
If you would like a quick update of your character, fill out the
Diablo II Character Inquiry Form. If you get a response saying that your character doesn't exist or expired, then your character has not met the minimum requirements and has expired. Your character will expire if you do not play in a game at least once every 90 days. If you get a response saying that your character should be fine and accessible, then you are experiencing the current issue that we are having and we hope to have this fixed as soon as possible.
Thank you for your patience and understanding.
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