The CD-Key has been disabled
Why was my CD-Key disabled?
The following is a list of ways for a CD-Key to be disabled:
- If you sent in your game and/or CD-Key for a replacement your old CD-Key will be disabled. Please reinstall with the new CD-Key that was sent to you.
- You may have (with or without your knowledge) given your CD-Key to another person who may have been caught doing something they should not have been doing and thus the key was disabled.
Note: Running third party programs such as hacks, cheats, and anything that modifies the game in a way Blizzard did not intend may not only cause your CD-Key to become disabled and your account to be closed, but could also infect your computer with a virus. For more information please review these pages
Hacks and Third Party Programs and
Computer Security.
- If you are caught doing something that is viewed as inappropriate behavior by Blizzard (such as password scamming, CD-Key scamming, hacking, using hack programs, or any other Terms of Service violations) your CD-Key will be disabled and will not be replaced. Any items you mail to us will be returned.
- If the CD-Key has been restricted multiple times from chatting or joining chat channels on Battle.net, it may be permanently disabled from use.
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