Blizzard Support

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GAME WORLDS

Diablo II

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Are you seeing the message "Your CD key is disabled from realm play"?



If you are receiving the error message, "Your CD key is disabled from realm play." when trying to join or create a realm game, this indicates the CD-Key installed has been temporarily or permanently banned from playing realm games on Battle.net. Depending on the type of CD-Key restriction, you may still able to play Open Battle.net games.

Diablo II CD-Keys are regularly banned and accounts are closed due to hacking on Battle.net. In the case of the CD-Keys that were banned, at least one account tied to each CD-Key was identified as having used such a program while playing on Battle.net. First time offenders are banned from realm play for one month and repeat offenders are banned from realm play permanently. Users who are unsure if their CD-Key was temporarily or permanently banned will have to wait one month from the time the CD-Key was banned to determine the status.

Please review our Battle.net FAQ for further information on this policy.

Solution ID: 20635Article URL:

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