CD-Key in use by [Your Name]
Error Explanation:
- If you get the message that your "CD-Key in use by [Your Name]", then you should only have to wait 15-30 minutes before reconnecting to Battle.net. This is usually caused by a recent disconnection from Battle.net. The [name] listed in this error message is not a Battle.net account name - it is the name entered when the game was installed. If this [name] is the one you entered, then Battle.net has not yet recognized that you have logged off of Battle.net. Also remember that each CD-Key can only be logged into Battle.net once, so be sure you have only installed your CD-Key on one machine.
- If the problem persists, please try restarting your computer or powering your modem/router off and then back on. If you are unsure how to do this; please check the hardware documentation or contact the manufacturer directly for assistance.
- If you have waited 30 minutes and the error still occurs, you may need to replace the CD-Key. Follow the steps below to request a replacement CD-Key.
Mailing Information:
- We suggest you use some form of tracking to make sure your mail gets to Blizzard Entertainment. If we do not receive your package we can not send the replacement.
- For all situations please fill out this
Packing Form.
- Note: There will be no charge to replace your CD-Key as long as you send in the original CD-Case with the original CD-Key sticker attached to it. Once we receive your package, we will disable the existing CD-Key and assign you a new one and return it to you by mail. You will need to mail in the CD case for the replacement CD-Key to the P.O. box listed below.
- If the CD case is missing then there will be a fee of $10 for your key replacement. In this instance, the existing key will not be disabled. You can send the manual or game CD with a $10 US dollar money order for each CD-Key replacement, no personal check or cash will be accepted. If it has been less than 90 days since you have purchased the game and you include a copy of the sales receipt showing the purchase date within 90 days, the $10 fee will be waived.
- Please allow 2-4 weeks for processing and return shipping.
Please send all necessary materials to the following address:
CD-Key Replacement
Blizzard Entertainment
P.O. Box 18979
Irvine, CA 92623
Special Note for Diablo II users:
- First, you need to identify which CD-Key is in use. If your Diablo II CD-Key is in use you will see the message "Your CD-Key is in use by ____". If your Lord of Destruction CD-Key is in use, you will see the message "Your Lord of Destruction CD-Key is in use by ____". Only send in the appropriate case.
Special Note for Warcraft III: The Frozen Throne users:
- You will first need to identify which CD-Key is in use. If your Warcraft III: Reign of Chaos CD-Key is in use, you will see a zero (0) in parentheses at the end of the error message on Battle.net. If your Warcraft III: The Frozen Throne CD-Key is in use, you will see a one (1) in parentheses at the end of the error message on Battle.net. Only send in the appropriate CD-case.
Blizzard Entertainment can only assist with North American English versions of our games. For international version assistance contact your local distributor using the International Contact information found here:
Contact Information.
Solution ID: 20634Article URL:
