Password Security
Keeping your password information confidential is of the utmost importance. We suggest that you do not share your password with anyone, and Blizzard Entertainment representatives will NEVER ask you for your password. Anyone who knows your password is free to access your games as well as your personal information through the Account Management page.
PASSWORD CREATION
Extreme care should be taken in choosing your password. If your password is easy to guess, someone may be able to gain unauthorized access to the account. There are also a number of "Brute Force" programs which are used to generate password possibilities based on a set of words. These programs will then attempt to log in to an account with as many different passwords as possible, hoping that it will eventually "guess" the account password so that it can log in successfully. The following password-creation suggestions can help reduce the effectiveness of these programs and keep an account secure.
- Make sure your password does not contain words from any dictionary (forwards or backwards).
- Most "Brute Force" programs use a list of common words and terms which they use to generate a list of possible passwords. Commonly, dictionaries from multiple languages and technical terms are used.
- Use letters, numbers, and symbols (if applicable).
- Simply adding a string of numbers at the end of the password is typically not enough to guarantee security.
- Make your password at least 8 characters long.
- A longer password will decrease the chance that someone is able to guess it.
- Avoid common number/letter replacements (e.g. 1 and I, 3 and E). Most "Brute Force" programs are aware of these replacements and can use them when creating a list of possible passwords to use.
- Do not use any keyboard sequences (e.g. qwerty). Keyboard strings are common in many passwords, and for this reason many "Brute Force" programs use them as well.
- Do not use your own account name. Using your own account name in your password, even if it is followed by other words or numbers, increases the chance that an unauthorized person can guess your password.
- Avoid repeating small sequences of characters (e.g. abcabc). Most "Brute Force" programs have a list of common sequences that they use when trying to generate a list of possible passwords.
- We also recommend that make your password unique; that is, do not use the same password as your email account, online bank account, or any other online account.
PASSWORD RECOVERY
If you have forgotten your password or it has been changed, please do one of the following:
- Try the automated password recovery online.
- Contact Billing and Account Services directly.
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