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Manager, Micro-transaction Operations

Strategic Initiatives

Office: Irvine, California, United States

Have you defeated Garrosh Hellscream and the Heart of Y’Shaarj? Do you rage when someone successfully 6-pools you? Does the mere sight of your loot-bedecked barbarian terrify the Lord of Terror? Are you smart, innovative, entrepreneurial, and passionate about games? Do you want to help Blizzard Entertainment manage its micro-transaction business in a way that enhances the gameplay experience? If so, you may be interested in joining our strategic initiatives team in the role of manager, micro-transaction operations.


You will manage day-to-day micro-transaction operations, working closely with marketing, business intelligence, finance, and the game team.



  • Actively manage micro-transaction activities including optimization of content release calendar, pricing, and promotional initiatives.
  • Continuously monitor the health and performance of the business; prepare regular KPI-based reports for stakeholders and provide expert analysis of the data.
  • Design and field testing aimed at helping us understand the impact of initiatives such as content updates, new monetization features, and pricing adjustments; develop A / B test plans and tracking metrics for each initiative.
  • Provide frequent quantitative and qualitative feedback to the game team to inform continuous refinement and improvement of the micro-transaction model; identify pain points and make recommendations to address key problem areas.
  • Establish metrics to measure the success of related programs.


  • A minimum of 4 years’ experience working in the video game, mobile content, social media, consumer software, or digital entertainment industries; must have experience in managing monetization operations on a released micro-transaction product
  • Strong familiarity with micro-transaction business models in competitive games – how they work, integration with gameplay, commercial performance, and player acceptance
  • Experience using data analysis to support operational decisions
  • Significant knowledge of Blizzard Entertainment’s products and intellectual properties
  • Quantitative Bachelor’s degree (economics, engineering, mathematics, etc.); MBA or quantitative Master’s degree preferred

Applicants must submit (i) a cover letter, (ii) and a resume. Only resumes with cover letters will be considered.


Blizzard Entertainment, Inc. and its affiliated companies is an equal opportunity and affirmative action employer.
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